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For Shoppers

Account Settings

Logging in, managing account and troubleshooting for shoppers.

2 articles


Everything you need to know about sending and receiving gifts through Vinebase.

4 articles


Frequently asked questions for shoppers.

3 articles

Failed Deliveries

Triaging what to do when you miss your wine shipment delivery.

3 articles

Order Assistance

Answering questions you might have about an order placed through Vinebase.

3 articles

Wine Clubs

3 articles

For Wineries

Getting Started Guides

6 articles


2 articles

Account Settings

Logging in, account management and troubleshooting for wineries.

5 articles

Billing & Payments

Answering questions about billing and payments setup.

2 articles

Compliance & Tax

Answering questions about compliance and tax.

8 articles

Feature Release Log

Learn about new features that are being built and released based on your feedback.

27 articles


Connect your Vinebase account with other essential tools for your business.

7 articles


Everything you need to know about using Vinebase’s marketing tools.

8 articles


Learn how to create, edit and fulfill orders

10 articles


How to get the reports you need to run your business.

2 articles


How to set your shipping rates and manage weather holds and local pickup.

12 articles


1 article

Website Setup & Ongoing Maintenance

Everything you need to know to set up and manage your website.

10 articles

Wine Club

Everything you need to know to set up and manage your wine club.

28 articles

Wine Product Listings

Everything you need to know to set up and manage your product listings.

10 articles