Thank you notes


Vinebase sends out a thank you note with every one of your winery's orders. Thank you notes give you the opportunity to connect with your customers and share the spirit of your winery. Customers can also respond directly to you from these emails if they choose.

While your winery's account comes with a standard pre-written thank you note, we highly recommend that you customize your thank you note to reflect your's and your winery's personalities.

Editing your thank you note

To edit your thank you note, head to your Portal --> Settings --> Thank you notes. Add your desired text, attach an image (we recommend a rectangular image that's at least 550px wide) and click on Save.

Tips for creating a great thank you note

  • Use a free tool like Canva to play with images, colors, and text. These blog banners and thank you note templates are a great place to start.
  • Add a photo of yourself and/or your team. Perks if you look really happy, maybe you're celebrating an order you just got, have some fun with it!
  • Don't forget to iclude your logo and a note with your image!

Want creative guidance on how to make your thank you note stand out? Reach out to our team by emailing winerysuccess@vinebase.com. We are more than happy to help. 

Want some inspiration? Here are a few sample images for thank you notes.

This is what the customer will receive!

This email will contain your customized thank you note, image, and logo. Note: actual look may vary browser to browser.

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