Cancel a membership
1) Log into your winery portal and select "Wine club"
2) Click 'Members" at the top
3) Click "Edit" on the member you'd like to cancel
4) Toggle "Pause Membership". Black indicates the account is paused.
A paused membership will no longer receive any club benefits, communications related to wine club shipments, be charged for any club shipments, or receive any club shipments — for all intents and purposes, this is a "canceled" membership
The member will remain in this "paused" state until they ask to restart their membership, at which point the winery can manually unpause the membership from the portal
TIP: Encourage skipping a shipment instead of pausing membership
Incentivize skipping a shipment instead of pausing the membership so that customers will still receive orders. A member can skip a shipment by editing an open shipment and selecting "skip shipment" in the credit card information section.